Last Updated: January 2026
Effective for: https://ultraiptv.co/
Operated by Ultra Group

UltraIPTV (“we”, “us”, “our”) is committed to protecting your personal information and ensuring transparency in how your data is collected and processed. This Privacy Policy explains how we handle your information when you visit https://ultraiptv.co/ (“the Website”), use our digital access services, or purchase hardware devices.

By accessing or using the Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

We provide:

• Digital access services delivered electronically
• Account activation support for compatible devices
• Hardware devices, such as digital media boxes
• Online guides and customer support

We operate globally, serving customers worldwide.

2. Information We Collect

We collect personal information required to operate the Website, process orders, deliver digital access services, and provide customer support.

2.1 Information You Provide to Us

This includes:

• Full name
• Email address
• Billing address
• Shipping address (for hardware orders)
• Payment method details (processed by third-party providers)
• Customer support inquiries
• Diagnostic information for troubleshooting
• Order history and purchase records

We do not store full credit/debit card information.

2.2 Information Automatically Collected

When you visit the Website, we automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geolocation (city/country level)
• Referral source (how you found our Website)
• Website usage patterns
• Click paths and session timestamps
• Error or performance logs

This information helps us improve security, performance, and user experience.

2.3 Cookies and Tracking Technologies

UltraIPTV uses cookies to ensure:

• Website functionality
• Checkout and cart operations
• Security protection
• Customer support via live chat
• Analytical insights into Website usage

We use:

Google Analytics

For aggregated and anonymized traffic insights.

HubSpot Chat

For live customer support and session assistance.

Security & session cookies

For fraud prevention and stable Website performance.

See our Cookie Policy for full details.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

3.1 Service Provision

• Activating digital access services
• Providing account credentials
• Delivering hardware products
• Managing subscription records
• Sending order confirmations and updates

3.2 Customer Support

• Responding to inquiries
• Diagnosing technical issues
• Providing device setup assistance
• Assisting with warranty or return requests

3.3 Website Operations

• Maintaining security
• Preventing fraud or unauthorized use
• Improving features and navigation
• Monitoring Website performance
• Running analytics and usage reporting

3.4 Legal Compliance

• Meeting regulatory obligations
• Responding to lawful requests
• Enforcing Website Terms & Conditions

3.5 Communications

We may contact you for:

• Service updates
• Account or order notifications
• Important operational messages
• Renewal reminders

You may opt out of optional communications at any time.

4. Legal Basis for Data Processing (GDPR)

If you reside in the EU/UK, we rely on the following legal bases:

• Contractual necessity: To deliver the services or products you purchased
• Legitimate interest: To improve performance, prevent fraud, and operate securely
• Legal obligation: To keep necessary financial and transactional records
• Consent: When you accept cookies or subscribe to marketing messages

You may withdraw consent at any time.

5. Sharing Your Information

We share your information only when necessary to provide services.

5.1 Third-Party Service Providers

We may share limited data with:

• Payment processors
• Shipping and logistics partners
• Customer support platforms
• Analytics providers
• Hosting and security infrastructure
• Email delivery systems

These partners must comply with applicable data protection laws.

5.2 Legal Requirements

We may disclose information to:

• Law enforcement agencies
• Regulatory bodies
• Fraud-prevention entities

Only when legally required or necessary to protect our operations.

6. International Data Transfers

Because we operate globally, your data may be processed in multiple countries.
We ensure protection through:

• Standard contractual clauses
• Encrypted transmission and storage
• Verified third-party compliance

7. Data Retention

We retain data only as long as necessary for the purposes outlined in this Policy.

Typical retention periods:

• Account and order records: up to 6 years
• Support records: up to 24 months
• Warranty data: up to 1 year
• Analytical logs: up to 26 months
• Email communications: as long as service usage requires

We securely delete or anonymize data when it is no longer needed.

8. Your Rights (GDPR & Other Privacy Laws)

Depending on your jurisdiction, you may request:

• Access to your data
• Correction of inaccurate data
• Deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to legitimate interest processing

9. How We Protect Your Information

We use industry-standard measures, including:

• SSL encryption
• Firewalls and intrusion detection
• Access-controlled systems
• Device and server monitoring
• Anonymized analytics
• Regular security reviews

While no system is 100% secure, we take reasonable measures to protect your data.

10. Third-Party Links

The Website may contain links to external websites.
We are not responsible for:

• Their content
• Their privacy practices
• Their data handling policies

We recommend reviewing third-party privacy policies individually.

11. Children’s Privacy

UltraIPTV does not knowingly collect personal information from children under 16.
If such data is identified, it will be promptly deleted.

12. Usage Monitoring & Fraud Prevention

To ensure proper use of the service and maintain security, we may log technical data such as:

• Device identifiers
• Login attempts
• Security alerts
• Technical errors
• System activity needed for troubleshooting

This data is used solely for safety, system integrity, and fair usage protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Changes take effect once posted on https://ultraiptv.co/.

We encourage users to review this Policy periodically.

14. Contact Information

If you need assistance, our Support team is available:

Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support