FAQ

Popular Questions

Frequently Asked Questions

IPTV, or Internet Protocol Television, is a method of delivering television programming through the internet instead of traditional satellite or cable methods. It allows you to watch your favorite channels directly on your TV using an internet connection.

Unlike traditional satellite TV, which requires a dish and a decoder, IPTV utilizes your existing broadband connection. This makes it a more affordable and hassle-free alternative, eliminating the need for complex installations.

To enjoy IPTV, you need a high-speed broadband connection with a minimum speed of 4 Mbps. This ensures smooth streaming and a satisfactory viewing experience.

To determine if your connection is suitable for streaming, visit Speedtest.net to check your broadband speed. This will help you gauge if you need to upgrade your internet service for optimal performance.

Absolutely! IPTV is a great option for apartments where satellite dishes may not be allowed. As long as you have a high-speed internet connection, you can enjoy IPTV without any issues.

After purchasing your IPTV subscription, we will send your m3u list or portal link to your email within 24 hours. Make sure your device is connected to the internet and supports IPTV. If you’re still having trouble, check your login details.

Yes! You can access channels from anywhere in the world with an IPTV subscription. It’s a global service that breaks geographical barriers.

Yes, you can use your IPTV subscription on multiple devices, but you can only watch on one device at a time.

We accept payments through credit cards, debit cards, and Bitcoin. All transactions are processed via a secure gateway with no hidden fees.

If you encounter any issues with your service, please unplug both your box and router. Leave them unplugged for 2 minutes, then restart both devices. This simple step resolves most problems.

Your subscription activates as soon as you receive your login credentials, which are sent after your payment clears. If you don’t receive them immediately, please be patient; they will arrive.

  • Check Activation Details: Ensure your activation details are correct.
  • Verify Internet Connection: Confirm that your internet is working.
    Avoid Overloading: Make sure other devices aren’t using too much bandwidth.
  • Speed Requirements: Your download speed should be at least 4 Mbps and upload speed 1 Mbps.
  • Reboot Device: Restart your device after 30 seconds.
  • Wired Connection: Use an Ethernet cable instead of Wi-Fi for better connectivity.
  • Check Credentials: If there’s an issue, try verifying your credentials on another device.
  • Firmware Updates: Ensure your device has the latest firmware and app updates.
  • Check Speed Again: Test your download speed on your computer.
  • Close Bandwidth-Heavy Apps: Quit any applications that may be consuming bandwidth.
  • Contact ISP: If problems persist, check with your Internet Service Provider (ISP).
  • What If My Channels Aren’t Working?
    If your channels aren’t working, wait a few minutes to see if they come back online. Check if the issue is isolated to one channel or all channels. Restart your device and ensure it’s connected to the internet via Ethernet.

If you encounter problems with a specific channel, try switching to another channel. This could be due to issues from the channel provider, which are beyond our control. Check back later, and it may resolve itself.

Buffering is usually caused by slow internet speeds or high traffic on your network. Ensure that no one else is downloading or streaming during your viewing. For the best performance, connect your device directly to the router via Ethernet.

For users with AVOV or MAG set-top boxes, perform a hard reset by turning off the device, unplugging it, and then replugging it. If you’re using Kodi, clearing the cache or reinstalling the app may resolve the issue.

If you’re experiencing channels that provide only sound, adjust your device settings. Set the decoder to “Native,” restart the device, and the video should play with sound.

If you can’t watch content, check if your account is being used on another device, as the account can only be active on one device at a time. Visit WhatIsMyIP.com to verify your IP and send us a screenshot if needed for assistance.

Make sure you’ve entered the correct MAC address and that your internet speed meets the requirements. Connect the device to the router with a wired connection, and ensure the device specifications support streaming.