Last Updated: January 2026
Effective for: https://ultraiptv.co/
Operated by Ultra Group

This Shipping Policy describes how UltraIPTV processes, packages, ships, and delivers hardware products purchased on the Website. Digital Access Services are delivered electronically and are not subject to physical shipping procedures.

By placing a hardware order on https://ultraiptv.co/, you agree to the terms below.

1. Products Covered by This Policy

This policy applies to:

• Digital media boxes such as the Ultra Pro 23
• Device accessories, bundles, or add-ons
• Any future hardware products offered on the Website

Digital Access Services are delivered electronically and are not shipped physically.

2. Global Shipping Availability

UltraIPTV ships hardware products worldwide.

We provide delivery to most regions across:

• Europe
• Asia
• Middle East
• Africa
• North & South America
• Australia & Oceania

Shipping may be restricted in certain areas due to:

• Local regulations
• Courier limitations
• High-risk or remote locations

Orders may be declined where safe and reliable delivery cannot be guaranteed.

3. Order Processing Time

Orders are generally processed within:

⏱ 24 hours (1 business day)

Processing includes:

• Payment verification
• Quality check
• Packaging
• Courier handover

Orders placed on weekends or public holidays are processed the next business day.

4. Shipping Carriers

UltraIPTV partners with reputable global couriers, including:

• DHL
• FedEx
• UPS
• Regional delivery partners (depending on the destination)

The selected courier may vary based on:

• Customer location
• Availability and speed
• Reliability
• Cost efficiency

Courier selection cannot be customized by the customer unless arranged in advance.

5. Estimated Delivery Timeframes

Delivery times begin after the order has been shipped.

📦 Standard International Delivery: 3–7 business days

Delivery duration can vary due to:

• Geographic location
• Local postal processing
• Customs clearance
• Weather or transportation disruptions
• Remote or rural area restrictions

UltraIPTV is not liable for courier delays beyond our control.

6. Shipping Fees

Shipping costs depend on:

• Destination country
• Real-time courier rates
• Package size and weight
• Region-specific charges

Shipping fees will be displayed during checkout or communicated by support where manual arrangements are required.

7. Customs, Duties & Import Taxes

Customers are fully responsible for paying all applicable:

• Customs duties
• VAT/GST
• Import taxes
• Brokerage or clearance fees

These fees are not included in the product or shipping price.

Failure to pay customs fees may result in:

• Delivery delays
• Return-to-sender (RTS)
• Package disposal by customs

Refunds will not be issued if:

• The customer refuses to pay customs taxes
• The shipment is returned or destroyed due to non-payment

8. Tracking Information

Once an order is shipped, you will receive:

• A tracking number
• Courier information
• A link to follow shipment progress

Tracking updates may take 24–48 hours to appear on courier systems after dispatch.

If tracking appears stuck or delayed, customers may contact us for courier investigation assistance.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at the time of purchase.

UltraIPTV is not responsible for:

• Failed deliveries due to incorrect addresses
• Packages returned due to customer error
• Lost or misdelivered parcels caused by address inaccuracies

If an order cannot be delivered for these reasons, reshipment costs must be paid by the customer.
Refunds are not issued for incorrect address submissions.

10. Delivery Attempts & Unclaimed Packages

Couriers typically make multiple delivery attempts. If delivery is unsuccessful:

• The parcel may be held at a local pickup point
• Customers must collect the parcel before it is returned or destroyed

UltraIPTV is not responsible for:

• Unclaimed packages
• Delays caused by customer unavailability
• Parcels returned due to non-collection

Refunds or free replacements are not provided for unclaimed or refused packages.

11. Lost, Delayed, or Damaged Shipments

11.1 Lost Packages

A shipment may be classified as lost if:

• The courier confirms the package cannot be located, OR
• Tracking shows no movement for an extended period

If a courier declares a package lost due to their error, UltraIPTV may:

• Ship a replacement device, OR
• Issue a refund (case-by-case review)

11.2 Delivery Delays

Delays caused by:

• Customs inspections
• Weather
• Transportation disruptions
• Courier capacity issues
• Local holiday closures

do not qualify for refunds or cancellations.

11.3 Damaged Packages

If the hardware arrives damaged:

You must notify us within 48 hours of receipt.

Provide:

• Photos of damaged packaging
• Photos/videos of the device
• Description of the issue
• Order number

After evaluation, a replacement may be issued.

12. Return Shipping for Warranty Claims

For approved warranty returns:

• Customers must ship the product back at their own expense
• Devices must be returned in protective packaging
• Customs fees for outgoing or incoming return shipments are the customer’s responsibility

Unauthorized returns will not be processed.

13. Transfer of Risk

Risk of loss or damage transfers to the customer when:

• The package is handed to the courier, OR
• The courier marks the item as “delivered”

After this point, UltraIPTV is not liable for theft, weather exposure, or damage at the delivery location.

14. Contact Information

For shipping questions, tracking assistance, or lost package inquiries:

Our Support team is available:
Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support

15. Updates to This Shipping Policy

UltraIPTV may update this policy at any time.
Changes take effect immediately once posted on https://ultraiptv.co/