Last Updated: January 2026
Effective for: https://ultraiptv.co/
Operated by Ultra Group

These Terms & Conditions (“Terms”) govern your use of the UltraIPTV website (“the Website”) and your purchase of digital access services or hardware products from Ultra Group. By accessing https://ultraiptv.co/ or purchasing any product or service, you agree to be legally bound by these Terms.

If you do not agree, you must discontinue use of the Website immediately.

1. Definitions

For clarity, the following terms have specific meanings:

• “Digital Access Service” – Subscription-based digital services delivered electronically, providing users with account credentials, activation support, and access to supported digital platforms.
• “Hardware” – Any physical device sold on the Website, including digital media boxes and accessories.
• “User”, “Customer”, “You”, “Your” – Any individual or entity accessing the Website or purchasing products or services.
• “Account Credentials” – Digital activation information delivered after purchase.
• “Subscription” – Time-based digital access service with a fixed validity period.
• “Ultra Group” – The operator and owner of UltraIPTV.

2. Eligibility

To use the Website or make purchases, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Comply with all applicable laws in your jurisdiction

We may refuse service if fraudulent, abusive, or suspicious activity is detected.

3. Scope of Services

UltraIPTV provides:

3.1 Digital Access Services

These include:

• Delivery of electronic account credentials
• Support for accessing compatible digital platforms
• Subscription-based digital service durations
• Troubleshooting and activation assistance

These digital services are delivered electronically and require compatible devices and a stable internet connection.

3.2 Hardware Devices

We offer hardware such as:

• Digital media boxes (including the Ultra Pro 23 TV Box)

Hardware is intended to support multimedia applications and digital access platforms.

3.3 Website Resources

The Website may provide:

• Installation instructions
• User guides
• Frequently asked questions
• Support documentation

These resources are informational only.

4. User Responsibilities

You agree to:

• Protect the confidentiality of account credentials
• Prevent sharing or distributing access credentials
• Avoid unauthorized commercial use
• Report suspected security breaches
• Use services in compliance with these Terms

Failure to comply may result in suspension or termination.

5. Subscription Terms

5.1 Activation

A subscription is considered activated once:

• Account credentials are delivered
• Activation is confirmed by our system or support team
• Access is successfully provisioned

After activation, the digital service becomes non-refundable, except where required by the Refund Policy.

5.2 Service Requirements

To use the digital access service, you may need:

• A compatible device (such as smart TV, mobile device, or multimedia box)
• Stable internet connectivity
• Supported software/applications
• Correct use of account credentials

We cannot guarantee compatibility with all devices.

5.3 Subscription Duration

Subscriptions begin at activation and run continuously for the purchased period.
Pausing, extending, or transferring subscriptions is not permitted unless explicitly stated.

5.4 Acceptable Use

Users must not:

• Sell, resell, or sublicense access
• Share account credentials publicly
• Attempt unauthorized duplication or tampering
• Circumvent technical safeguards or security measures
• Engage in fraudulent or abusive behavior

Violations may result in immediate service termination.

6. Hardware Terms

6.1 Warranty

Hardware products purchased from UltraIPTV include a 1-year limited warranty covering:

• Manufacturing defects
• Hardware malfunctions not caused by user damage

6.2 Warranty Exclusions

Warranty does not cover:

• Water or liquid damage
• Electrical surges or improper voltage
• Physical damage (breakage, drops, cracks)
• Unauthorized firmware or software modifications
• Third-party repair attempts
• Misuse, improper setup, or negligence

6.3 Returns

Returns are accepted only when:

• The device is defective, AND
• The issue is confirmed by our support team
• The return is within the warranty period

Returns for “change of mind” or “no longer needed” are not accepted.

6.4 Return Shipping

Customers are responsible for:

• Shipping costs for returning defective devices
• Any customs fees related to return shipping

Unauthorized returns will not be processed.

7. Payments

We accept payment methods that may vary by region, including:

• Card-based processors
• Digital payment platforms
• Crypto payments (if available)
• Regional payment providers

Payment availability may differ depending on your country.

7.1 Pricing

Prices are displayed in EUR or as indicated on the Website.

7.2 Payment Security

We do not store full credit or debit card numbers.
All payments are processed via secure third-party systems.

8. Refunds

Refunds are subject to the UltraIPTV Refund & Return Policy.

8.1 Digital Access Services

Refunds may be issued only if:

• The service fails due to our system error, AND
• The customer completes all troubleshooting steps, AND
• The issue cannot be resolved by our support team

Refunds are not issued for:

• Successful service activation
• Device or compatibility issues
• Incorrect setup by the customer
• Connectivity issues outside our control
• Change of mind after activation

8.2 Hardware Refunds

Refunds for hardware are available only when:

• The device is defective
• The defect is validated after inspection

9. Service Availability

Digital access services depend on:

• Compatibility of user devices
• Internet quality and stability
• Third-party software updates
• Availability of supported platforms

We do not guarantee uninterrupted or error-free service.

10. Prohibited Activities

You may not:

• Interfere with Website operation
• Conduct fraudulent payments
• Attempt unauthorized system access
• Reverse-engineer software or hardware
• File false warranty or refund claims

Any violation may result in legal action or service termination.

11. Intellectual Property

All content on the Website—including logos, graphics, text, product descriptions, and documentation—is the intellectual property of Ultra Group.

You may not copy, modify, distribute, or reproduce any content without written permission.

12. Shipping Terms

Hardware delivery is governed by the UltraIPTV Shipping Policy, including:

• Shipping timelines
• Customs responsibilities
• Lost or delayed shipment procedures
• Delivery risk transfer

13. Limitation of Liability

To the fullest extent permitted by law:

• UltraIPTV is not liable for indirect or incidental damages
• We are not responsible for device incompatibility
• We are not responsible for losses caused by connectivity or user environment
• Our liability is limited to the amount paid for the product or service

Digital services are provided “as available.”

14. Indemnification

You agree to indemnify and hold harmless Ultra Group from any claims, damages, or losses arising from:

• Misuse of digital access services
• Breach of these Terms
• Unauthorized distribution of credentials
• Fraudulent or harmful behavior

15. Modifications to These Terms

We may update these Terms at any time.
Changes become effective upon posting on the Website.

Continued use of the Website signifies acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the applicable laws of Ultra Group’s operating jurisdiction and international e-commerce standards.

Dispute resolution will occur through email communication or arbitration, where possible.

17. Contact Information

If you need assistance, our Support team is available:

Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support